Online Terms and Conditions for the Supply of Goods
IMPORTANT INFORMATION
These terms apply to all purchases made through our website by consumers.
You have statutory rights under consumer protection laws. Nothing in these terms limits or excludes those rights.
Please read these terms carefully before placing an order.
1. WHO WE ARE
Myzone Group Limited (company number 9634208), incorporated in England and Wales.
Registered office:
Uwm House
6 Fusion Court
Leeds
West Yorkshire
LS25 2GH
United Kingdom
VAT number: GB 003 3396 13.
Contact details are available on our website.
2. DEFINITIONS
Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
Contract means the contract for the sale of Goods formed in accordance with clause 6.
Dispatch Confirmation means the email confirming that Goods have been dispatched.
Goods means the physical Myzone devices purchased via our website.
3. APPLICATION OF THESE TERMS
These terms apply to all contracts for the sale of Goods to consumers.
By placing an order, you confirm that you have read and accepted these terms, acknowledge that your order creates an obligation to pay, and confirm that the information you provide is accurate and complete.
The version of these terms in force at the time of your order applies to your Contract.
4. PRODUCTS THAT REQUIRE THE MYZONE APP
Myzone devices require use of the Myzone mobile application (“App”) to function as intended.
The App is downloaded separately from Apple’s App Store or Google Play Store, is provided free of charge, requires account registration, and is governed by a separate End User Licence Agreement (“EULA”).
Your use of the App is subject to acceptance of the EULA and the relevant app store’s terms.
The App is licensed by Myzone Holdings Limited (or its affiliates). The sale of the Goods is separate from the licence of the App.
Premium features (if offered) are contracted through the relevant app store and are not supplied under this Contract unless expressly stated.
Minimum system requirements and compatible devices are described in the app store listing and in the EULA. You are responsible for ensuring compatibility before purchase.
5. DIGITAL UPDATES
Where Goods rely on digital elements, we will provide updates (including security updates) necessary to keep the Goods in conformity with the Contract for the period you may reasonably expect.
We will inform you of available updates.
We are not responsible for lack of conformity resulting solely from your failure to install updates that we have made available and informed you about, provided this was not due to deficiencies in our instructions.
We may modify digital features to improve performance, enhance security, comply with legal requirements or reflect technical developments. Such changes will not reduce functionality forming part of the product description at the time of purchase.
Nothing in this clause limits your statutory rights.
6. HOW A CONTRACT IS FORMED
Your order constitutes an offer to purchase Goods.
You must complete checkout and click the button confirming your order and payment obligation.
We will acknowledge receipt of your order by email. This does not mean we have accepted it.
A Contract is formed only when we send you a Dispatch Confirmation.
We may refuse or cancel an order before dispatch for lawful reasons including stock unavailability, pricing errors, suspected fraud, payment failure or regulatory restrictions. If we do so, we will refund any sums paid.
7. PRICE, VAT AND DELIVERY
Prices are shown inclusive of UK VAT where applicable.
VAT treatment:
Northern Ireland: VAT applied in accordance with UK legislation.
Isle of Man: VAT applied in accordance with the UK/IOM VAT agreement.
Jersey and Guernsey: UK VAT may not be charged where zero-rating applies. You are responsible for local import duties, GST and handling charges.
For deliveries outside mainland UK, you are the importer of record and responsible for compliance with local import laws.
Delivery charges are shown at checkout.
Estimated delivery times are displayed at checkout and in your Dispatch Confirmation.
If no specific delivery date is agreed, delivery will take place within 30 days of Contract formation.
Risk passes to you when the Goods come into your physical possession.
8. PAYMENT AND FINANCE OPTIONS
Payment must be made in full at checkout.
If you use Shopify Pay Installments (powered by Affirm) or another third-party finance provider, your finance agreement is solely with that provider. We are not a lender and do not provide regulated credit. Refunds will be processed via your original payment method. We are not responsible for the administration of your finance agreement.
We reserve the right to dispute unjustified chargebacks and recover reasonable costs incurred.
9. YOUR RIGHT TO CANCEL
You have 14 days from the day after you receive the Goods to cancel.
To cancel, you must inform us in writing. A model cancellation form is available on request.
You must return the Goods within 14 days of telling us you wish to cancel.
You are responsible for return costs unless the Goods are faulty.
We will refund the price paid and the cost of standard delivery only.
We may reduce your refund if the Goods have been handled beyond what is necessary to establish their nature and functioning.
Refunds will be made using your original payment method within 14 days of receiving the returned Goods (or evidence that they have been sent).
10. FAULTY GOODS
We are under a legal duty to supply Goods that conform with the Contract.
If the Goods are faulty or not as described, you are entitled to remedies under the Consumer Rights Act 2015.
11. WARRANTY
In addition to your statutory rights, we provide the following limited warranties:
Belt: 90 days
Belt module: 12 months
Watch: 12 months
The warranty excludes fair wear and tear, misuse, unauthorised modification and accidental damage.
12. LIABILITY
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be limited.
We are responsible for foreseeable loss caused by our breach of these terms.
13. EVENTS OUTSIDE OUR CONTROL
We are not liable for delay or failure caused by events beyond our reasonable control, including supply chain disruption, governmental action, labour disputes or cyber incidents.
If delay exceeds 30 days, you may cancel in respect of undelivered Goods.
14. CHANGES TO THESE TERMS
We may update these terms for future orders to reflect changes in law, technology or business operations. Changes will not affect Contracts already formed.
15. COMPLAINTS AND ADR
If you have a complaint, please contact us by email at:
[insert complaints email address]
Please include your name, order number and details of your complaint.
We aim to respond within 10 working days.
We are not obliged to participate in formal alternative dispute resolution but will consider doing so where appropriate.
16. PRIVACY
Personal data is processed in accordance with our Privacy Notice.
17. GOVERNING LAW
These terms are governed by English law.
You may bring proceedings in the courts of your place of residence within the UK, Isle of Man or Channel Islands.
Nothing affects mandatory rights under the law of your place of residence.
18. SEVERABILITY
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.